Help

Returns & exchanges

Write to us about an order and we will tell you what we can do.

Email judy@balcoffee.com with your order number, what you received, and whether you'd like a return or a replacement. We'll reply with next steps. Please don't ship anything back until we confirm where it should go.

If something arrives damaged or isn't what you ordered, contact us as soon as you can and include a photo if you have one.

This page does not set a return window or a restocking fee. Those details need a final policy from the owner before we publish them.